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Contact ShineOn Customer Service

ShineOn Phone Numbers and Emails

Toll-Free Number:

  • (833) 610-2030
Call customer service
Send Message

Customer Service:

  • (800) 360-9884
  • (727) 212-0288

ShineOn Emails:

Customer Service
ShineOn U
Legal
Disputes of Copyright
Media
Press Inquiries
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How to Contact ShineOn?

Most Popular Number:

(833) 610-2030
Total calls: 34 Last call: May 14, 2025
author avatar
PissedConsumer Reporter

ShineOn is an e-commerce platform selling personalized products. They have published a toll-free helpline, 1-833-610-2030, to call for queries and concerns. Individuals can also contact ShineOn customer service at 1-800-360-9884 between office hours. To request seller support or learn how the platform operates, use the ShineOn phone number 1-727-212-0288 to message or call. This helpline is also active for assistance setting up and using the ShineOn account. You can also use this number to learn about the company's subscription and features, set up and use Shopify integration and ShineOn product page, and other third-party integrations like Customily, AnywherePOD, CedCommerce, and Amazon. ShineOn support is also available at this number to assist individuals with shipping, products, taxes, refund policy, cancellations, troubleshooting, and technical issues. People seeking efficient response can call between 9:00 AM and 5:00 PM EST, Monday through Friday.

The company has published several email addresses to contact for different purposes. People interested in e-commerce training from the company platform can request details at courses@shineon.com. The email address helpme@shineon.com is available to contact ShineOn customer service for assistance with general issues and concerns. Individuals can also write to support@shineon.com for similar purposes. Customers seeking to file copyright disputes can use shopify@shineon.com as the email address. For legal matters, email ShineOn support at legal@shineon.com. Lastly, if your purpose of contact is a press-related inquiry, email press@shineon.com during business hours.

People who want to share critical issues and concerns with the company agent can visit or send a letter to the ShineOn address, That's No Moon, Inc. d/b/a ShineOn, P.O. Box 20129, Saint Petersburg, Florida 33742, United States. Those seeking to arrive in person must make an appointment on a call beforehand for a better experience. Customers with general issues and concerns can consider contacting via the ShineOn phone number or email.

ShineOn Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call ShineOn is 8336102030. 48% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as ShineOn may ask you for the following information to identify you as a customer: phone number or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

ShineOn Website:

ShineOn Help Center:

Corporate Office Address:

That’s No Moon, Inc. d/b/a ShineOn
P.O. Box 20129
Saint Petersburg, Florida 33742
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm (EST)

More contact details

ShineOn Rating Based on 7 Reviews

Rating details

1.4
more details
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Advertised vs Delivered
Customer service

Rating stats

Rating trend

Summary of ShineOn Customer Service Calls

71 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ShineOn?

Request for Information Question:

  • “Bc I need to know what's going on with my order just know you took my money nothing else”
  • “Pissed off bc they can take my money but not send me any details about my order”
  • “Recent customer and I'm seeking information on how to obtain an add-on to my recent order”

Shipping and Delivery Question:

  • “I placed an order last Friday from my own Online Store and have not received it yet.”
  • “Have not received order”
  • “Missing order”

Account Question:

  • “Account”
  • “I added wrong account”
  • “Account issues”

Product/ Service Question:

  • “Place a order and have yet to receive anything confirming my order except they took money and I should get a thing saying my order would be filled but I have not”
  • “There’s not an option for customers to place their artwork on the woven blankets in my Shopify catalog”
  • “My necklace box is very heavily damaged. It's for my Daughter's Christmas.”

Cards Question:

  • “Card on two orders are not correct just want a correct card for both.”
  • “Reissue banking card”

Activation/ Cancellation Question:

  • “Cancel membership”

Refund Question:

  • “Refund”

Staff Question:

  • “Speak to customer service”

Return/ Replace Question:

  • “I would like to talk to someone in regard to a too purchased online at the end of May to see if I can still return it & purchase it in a smaller size please?”

Website/ Application Question:

  • “Re-installing my app”

Payments and Charges Question:

  • “Have a charge on my bank card from your company need to know why”

Other Question:

  • “Can't ship to my address”
  • “Missing wood block to hold up glass saying”
  • “Shop incomplete”

Compare ShineOn Customer Service To

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